by adzz10 Investigator
Investigator

Issue with new SIM card

Hi,

 

New o EE,I got a new pay as you go sim with 15gbp data pack. My number is activated , but the data pack is not activated.

And no one at customer care can clarify it. all they tell it move to a contract and i do not want to.

 

I even got it top up after one of them told me to do so to get it activated. and still no issues.

 

Its so frustrating

4 REPLIES 4
by
EE Employee

Re: Issue with new SIM card

Hi @adzz10 and welcome to the community.

 

So I can try and assist, may I know what response you get when text AL to 150?

 

Many thanks,

 

Lee

 

 

by adzz10 Investigator
Investigator

Re: Issue with new SIM card

It only shows my £4 balance 

by adzz10 Investigator
Investigator

Re: Issue with new SIM card

And http://add-on.ee.co.uk/status shows nothing regarding my £15 data pack

 

by
EE Employee

Re: Issue with new SIM card

Hi @adzz10

 

You will need to get back in touch with customer services to investigate this issue as here on the community we are unable to access customer accounts.

 

Many thanks,

 

Lee

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