by babu1973 Investigator
Investigator

If I lost my SIM will I be able to get all texts and voice mails to the new sim

 If I lost my SIM will I be able to get all texts and voice mails to the new replacement sim? 

8 REPLIES 8
by Profile closed
Not applicable

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

Texts and voicemails are generally not saved to the SIM but rather the handset (or the EE voicemail platform) anyway, so replacing a SIM would not effect either of those.

by Grand Master
Grand Master

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

Texts are only attempted to be sent to the no. for a limited time. So if you took time to replace your lost SIM, you might lose some texts. Voicemails are held longer, up to 21 days.

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by
EE Employee

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

Hi and welcome @babu1973

 

A replacement SIM will allow message and calls going forward but we cant guarantee you will receive any previous messages/calls.

 

Many thanks,

 

Lee

by babu1973 Investigator
Investigator

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

Hi

Thanks for your reply. I am now in abroad and can't find the sim as I changed to local sim. I am now worried that all the voice mails and texts receiving now, earlier and until I get the replacement, will I be able to retrieve? 

Thanks 

by
EE Employee

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

@babu1973

 

Depending on when they have been sent you more than likely not receive them due to the expiration.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

If you'll be back & get a replacement SIM within 21 days you should catch most of your VMs.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by babu1973 Investigator
Investigator

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

Hi,

Will I be able to order a replacement sim while I am abroad? If so how do I do that please? 

by Grand Master
Grand Master

Re: If I lost my SIM will I be able to get all texts and voice mails to the new

You may only order it by phoning CS but they will only deliver it to your home in UK.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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