by zoraverse
Visitor

I went in store for a sim swap but now i have my partners number?

Hey guys!

 

i went in store today for a sim swap as i lost my simcard and they done it for me but when i put the sim in i got my wifes number?? And i have no clue why

 

i need the number I previously had and it has a funny ring and no voicemail it just buzzes

 

any help appreciated 

 

thank you!

 

1 REPLY 1
by
EE Community Support Team

Re: I went in store for a sim swap but now i have my partners number?

Hi @zoraverse,

 

Thanks for visiting the EE Community.

 

Is your wife's number on the same account?

 

Did the store confirm which number you needed a replacement SIM for?

 

Are you using the same phone with the new SIM?

 

James

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