by iruchan Investigator
Investigator

I need to replace the SIM for my new phone. How can I get it, not in UK or EU?

I bought EE sim when I visited London on March. However, I recently bought new cellular phone and it required different size SIM. Also, I'm now living in Japan, so how can I get the new sim for the new phone? Does EE send new sim to Japan?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I need to replace the SIM for my new phone. How can I get it, not in UK or E

@iruchan : EE will only deliver to the UK.

 

Have you been using your EE SIM in Japan? If not, sounds like it will go into hibernation soon.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: I need to replace the SIM for my new phone. How can I get it, not in UK or E

@iruchan : EE will only deliver to the UK.

 

Have you been using your EE SIM in Japan? If not, sounds like it will go into hibernation soon.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by iruchan Investigator
Investigator

Re: I need to replace the SIM for my new phone. How can I get it, not in UK or E

Dear XRaySpeX,

 

Thank you for your kind and quick reply.

 

I recharged the EE sim on May.  I can't use EE in Japan, so I will use it when I visit UK or other EU countries on my business trip. 

 

Thank you for telling me that EE can't deliver sim to the countries other than UK. I will bring my old cell phone next time I visit Europe.

 

Thanks anyway for your kind information.

 

by Grand Master
Grand Master

Re: I need to replace the SIM for my new phone. How can I get it, not in UK or E

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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