29-12-2019 02:04 PM
I've ordered a replacement SIM card twice now and neither have been delivered. EE just send me an order confirmation email with no order number, delivery date or option to track my order. I can't call EE because I don't have a SIM card. What can I do?
29-12-2019 02:08 PM
@stanleyselden Replacement sims are sent out via Royal Mail and 2nd class so there is no tracking information. You can get a replacement sim from an EE store. And just to ask you did check to make sure EE are sending it to the correct address?
29-12-2019 02:12 PM
@Chris_B thanks for your reply. I have definitely ordered them to the correct address. So can I just go to an EE store, give them my details and buy a replacement SIM there in the same day?
29-12-2019 02:26 PM
@stanleyselden If you go into an EE Store with Photo ID, they'll do the SIM replacement for you there, for free.