by Maxhomer123
New Member

I'm in Prague and I can't call anyone from my phone

 
2 REPLIES 2
by Grand Master
Grand Master

Re: I'm in Prague and I can't call anyone from my phone

@Maxhomer123   Login to you EE online account and enable call abroad and premium rate numbers then restart the device.  If you don’t have a signal on the device you’ll also need to enable roaming. 

by
EE Community Support Team

Re: I'm in Prague and I can't call anyone from my phone

Morning @Maxhomer123

 

Thanks for coming here 🙂

 

Have you been able to check your roaming and call abroad settings as @Chris_B  advised?

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > They will show as ticked if you're set up for making calls when abroad.

 

If they are not ticked, can you activate roaming and call abroad?

 

Let us know how you are getting on 🙂

 

Leanne.

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