by Rufaro
Explorer

I lost my SIM card and bought a new one need to keep my old number please help

I lost my SIM card and bought a new EE sim I however need to port my old number to the new sim card

7 REPLIES 7
by Expert Contributor
Expert Contributor

Re: I lost my SIM card and bought a new one need to keep my old number please he

@Rufaro you need to visit an ee store and they will give you a new sim with your old number or call CS on 150 and they will post one out with old number on it. 

by Grand Master
Grand Master

Re: I lost my SIM card and bought a new one need to keep my old number please he

@Rufaro: You shouldn't have bought a new one but reported its loss to EE and they would've sent you a replacement SIM with the same number  It's a replacement SIM you need not a new one  

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by
EE Community Support Team

Re: I lost my SIM card and bought a new one need to keep my old number please he

Hi @Rufaro,

 

Welcome to the EE Community.

 

Was the SIM card you lost on pay as you go or pay monthly?

 

Thanks

 

James

by Rufaro
Explorer

Sim swap

Please assist

by Star Contributor
Star Contributor

Re: Sim swap

Hi @Rufaro

@please can you give us a little more information on what you need us to help you with? X

by Grand Master
Grand Master

Re: Sim swap

@Rufaro   With what ?  If you need to speak with customer services you need to calll them as this is a public forum and there is no account access from here.

by
EE Community Support Team

Re: Sim swap

Hi there @Rufaro

 

Thanks for coming back. 

 

We will be more than happy to help you with your new SIM card.

 

Is the SIM on pay as you go or pay monthly?

 

Leanne.

 

 

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