by Hussain1994
Visitor

I can’t get my extra 10GB, although I already used the 500 MB !!!

Hi

 

I need help urgently. I bought the 20£ package from gatwick airport. I have used the 500MB data, but I didn’t get the extra free 10 GB !

 

when I text LHR10 I get: Unfortunately you are not eligible for this ........

 

when I text BALANCE I get: Your current balance as of today 10:24 is £0.00. You have 150 texts, unlimited texts, unlimited minutes and 150 minutes remaining until 04/09/2018 for your £10 International Pack. Your unlimited texts and minutes are to EE numbers only. Your last top up was £10.00 on 04/08/2018 at 08:47.....

 

I switched off my phone several times but nothing happend .. I need your help please 

 

 

1 REPLY 1
by
EE Community Support Team

Re: I can’t get my extra 10GB, although I already used the 500 MB !!!

Hello there @Hussain1994

 

Thanks for coming to the community.

 

When did your data run out?

 

This can take up to 24 hours for the 10GB data add-on to activate after the 500MB has been used.

 

Leanne.

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