I can’t get my extra 10GB, although I already used the 500 MB !!!
I need help urgently. I bought the 20£ package from gatwick airport. I have used the 500MB data, but I didn’t get the extra free 10 GB !
when I text LHR10 I get: Unfortunately you are not eligible for this ........
when I text BALANCE I get: Your current balance as of today 10:24 is £0.00. You have 150 texts, unlimited texts, unlimited minutes and 150 minutes remaining until 04/09/2018 for your £10 International Pack. Your unlimited texts and minutes are to EE numbers only. Your last top up was £10.00 on 04/08/2018 at 08:47.....
I switched off my phone several times but nothing happend .. I need your help please