31-08-2019 05:50 AM - last edited on 31-08-2019 06:13 AM by MikeT
Hi, I'm currently abroad and have lost my phone. I need to block the phone and if possible get the sim frozen or (if it's free?) sent to my UK address. My ma visited the EE store in Horsham where I purchased my phone, and they said I could cancel it on 'chat' here... but this is all I could find after logging in to my ee! My number is xxxxxxxxxx. I can't really make a call from here easily; he said at the store I could block the phone online. Please let me know if this can be sorted! Thank you!
31-08-2019 06:49 AM - edited 31-08-2019 06:49 AM
@chrisbicknell You didn’t find live chat as it was an open live chat gas working hours and this is a public forum you should not be putting your phone number on it. If you can call that number you can report your phone lost 24 hours a day.
31-08-2019 07:13 AM
02-09-2019 11:40 AM
Hi, i'm not getting connected trying to call that number from Vietnam. Is there no way to cancel my insurance and SIM online?? Thank you
02-09-2019 11:53 AM
Are you able to make other calls while you're there?
You will need to speak with someone to be able to cancel your insurance and SIM.
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