by Ismj61 Investigator
Investigator

I activated a sim earlier. First attempt to make a call it says calls aren’t bei

 
13 REPLIES 13
by Grand Master
Grand Master

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Please complete the error msg. Calls aren't what?

 

Are you in UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Hi @Ismj61

 

Welcome to the EE Community,

 

Is it a Pay as you go or Pay Monthly sim ?

by Ismj61 Investigator
Investigator

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Calls aren’t being allowed. It’s in UK, pay monthly 

by Ismj61 Investigator
Investigator

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Pay monthly 

by Ace Contributor
Ace Contributor

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

What exactly does it say ?

by Ismj61 Investigator
Investigator

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Calls aren’t being allowed from this number. 

by Ace Contributor
Ace Contributor

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

@Ismj61 I would contact technical support on 0800 956 3146 from a landline from 8AM.

by Ismj61 Investigator
Investigator

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Thanks. Doesn’t help with an impatient 18 yr old when I can’t use a phone between 8:00 and 16:00 though

by Ace Contributor
Ace Contributor

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

@Ismj61 sorry we are only customers like yourself.

by Ismj61 Investigator
Investigator

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Yeah I get it. I’m trying the old turn it off and back on again

by Ace Contributor
Ace Contributor

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

@Ismj61 your best bet is ring that freephone number I give you from a landline that will allow the advisor to run through all options available to themselves while your on the phone.

by Grand Master
Grand Master

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Where are you?

 

Can you send texts and use data?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I activated a sim earlier. First attempt to make a call it says calls aren’t

Morning @Ismj61

 

Thanks for coming to the community.

 

Are you able to receive calls?

 

The number you are trying to call is this a UK mobile or landline number?

 

Hope to hear back from you soon.

 

Leanne.

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