20-06-2017 12:46 PM
There are a few reasons why you’d need to change your EE SIM card. In this post we’ll list those reasons and tell you how to activate your new EE SIM card.
|Reason for new SIM card||How to activate|
|You have a brand new EE contract or pay as you go plan||Just insert your new SIM into your phone and it will activate automatically within 24 hours, but often sooner|
|You have upgraded your contract (or from pay as you go to pay monthly) and your new phone needs a different sized SIM card||Register you new SIM card at ee.co.uk/simswap if you upgraded with EE direct. If you upgraded via a third party they will activate the SIM card for you|
|Your old SIM card was faulty||Just insert your new SIM into your phone and it will activate automatically within 24 hours, but often sooner|
|You lost your old SIM card||Just insert your new SIM into your phone and it will activate automatically within 24 hours, but often sooner|
|Your old SIM card was stolen|
|Your old SIM card was damaged|
|You have a new phone which required a different sized SIM card||Register your new SIM at ee.co.uk/simswap|
|You are upgrading from Orange or T-Mobile to EE|
If you need to activate your SIM card online you will need an EE signal on your old SIM so you can receive a text.
During the activation process you will be asked for your new SIM serial number. It’s located underneath the barcode on the letter that came with the new SIM (see below). You will need to enter a 14 digit number so it’s important to include the 2 numbers in brackets at the end.
A few points to bear in mind…
I hope this helps you get started, thanks for reading.
As always, please hit reply if you have any questions.
26-08-2017 11:46 AM
My old SIM has stopped working in my old S6
My new SIM has not activated in my new upgrade S8 plus
I went through SIM swap about 8 o'clock last night
26-08-2017 01:02 PM
08-02-2018 06:37 PM
Hi I have new sim data card. It has been more than 24 hours, but it still says No Service. I have restarted my router/phone, and know that there is signal where I live, so I'm not sure what is wrong with it? And i can't activate it with a pin because there is no service to recieve the text from EE.
01-04-2018 10:41 PM
Hi I have a new contract with ee through carphone warehouse and I've put my sim in and its been over 24 hours since and still can't call text or use my data I've tried taking the sim out and putting it back in I've turned it on and off still nothing it has the ee symbol in the top left corner of the phone
02-04-2018 11:52 AM
its a new phone contract and the phone is a Sony xz1 I've had it since Saturday and I ain't even been able to make a call