by Daga875
New Member

How long to activate new sim after upgrade

How long to activate new sim after upgrade 

4 REPLIES 4
by Grand Master
Grand Master

Re: How long to activate new sim after upgrade

@Daga875  It takes up to 24 hours to activate but it’s usually around 4 hours. Try restarting the device a few times

by Ace Contributor
Ace Contributor

Re: How long to activate new sim after upgrade

@Daga875 Hi

ive attaches some info below. If you are still unsure just give customer services a call on 150. 

If you need to activate your SIM card online you will need an EE signal on your old SIM so you can receive a text.

 

During the activation process you will be asked for your new SIM serial number. It’s located underneath the barcode on the letter that came with the new SIM (see below). You will need to enter a 14 digit number so it’s important to include the 2 numbers in brackets at the end.

 

sim serial.jpg

 

A few points to bear in mind…

 

  • If you have upgraded your phone and your old SIM card is the correct size you can continue using it

  • When upgrading from an Orange or T-Mobile plan to EE you won’t be left without service, your old SIM will continue to work until your number transfer completes

  • If your new SIM card fails to activate for any reason please get in touch with customer service

I hope this helps you get started, thanks for reading.

1331CB01-4E36-4B4F-9B48-E4356D25B793.png

 

 

 

by Grand Master
Grand Master

Re: How long to activate new sim after upgrade

@Watkins07: Your lower images are black but can be seen by clicking on.

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by Ace Contributor
Ace Contributor

Re: How long to activate new sim after upgrade

@XRaySpeX thank you.  When posting I can see it but then looks different after it’s uploaded. X

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