by Mandy11
Explorer

How long does it take to get my sum activated??... 18hrs now and still no signa.

 
3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: How long does it take to get my sum activated??... 18hrs now and still no si

It usually takes around 24 hours, but normally less.

 

Try switching your phone off and then back on, as this sometimes helps.

by Mandy11
Explorer

Re: How long does it take to get my sum activated??... 18hrs now and still no si

Thank you! It's sorted now, I was told to keep old sim in and that would be updated, but now been told to put in new sim and it works!! 

by Ace Contributor
Ace Contributor

Re: How long does it take to get my sum activated??... 18hrs now and still no si


@Mandy11 wrote:

Thank you! It's sorted now, I was told to keep old sim in and that would be updated, but now been told to put in new sim and it works!! 


Glad its sorted 🙂

 

Usually if you are already with EE, and for whatever reason you need a new sim (eg, when moving from pay as you go to pay monthly) you keep the old sim in, until you lose service,  this then indicates that service has now been moved over to the new sim. And at that point you take the old sim card out, and put the new sim card in.

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