by howsey
Explorer

How long does it take for a simswap to activate?

I have a new Samsung A5 and need to do a simswap as previous sim doesn't fit, but it's been 15 hours since I did it and still not activated, how can I tell if it's actually in progress or I've messed up and I need to re-do the process?

3 REPLIES 3
by
EE Employee

Re: How long does it take for a simswap to activate?

Hi @howsey and welcome to the community.

 

How did you process the SIM swap?

 

Have you tried popping the phone off and back on?

 

Many thanks,

 

Lee

by howsey
Explorer

Re: How long does it take for a simswap to activate?

I followed all the onscreen instructions I've, getting code sent to old phone and inputting into new etc. Both phones now have no connection to operator.

i called business support who said their having server issues at ee and hopefully should be ok this time tomorrow ? ...but would turning off and on upset their activation processs ?Thanks

by
EE Employee

Re: How long does it take for a simswap to activate?

Hi @howsey and welcome to the community.

 

Turning the device off and back on will not effect the transfer.

 

Is you line back on.

 

Many thanks,

 

Lee

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