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Explorer

How do I Reactivate my SIM card

Hi my son and I share a contract. I ordered him a replacement sim for his damaged one. In the process of activating his he entered my number for the activation code and deactivated my number/sim. I can’t get through to anyone as offices are shut. Any way I can reactivate my sim? What is the process?

1 SOLUTION

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by Ace Contributor
Ace Contributor
Solution

Re: How do I Reactivate my SIM card

@Nahid110 they will send you another sim.

 

View solution in original post

3 REPLIES 3
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by Ace Contributor
Ace Contributor

Re: How do I Reactivate my SIM card

Hi @Nahid110 

 

Welcome to the EE Community,

 

unfortunately here on the community there isnt any account access.

 

It won't be possible to reactivate your sim if you use his replacement sim and request your son another sim if you call freephone 0800 956 3146 from 8AM a tech advisor will be able to request another sim.

 

Thanks,

 

David.

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by
Explorer

Re: How do I Reactivate my SIM card

I thought that would be the case, I was hoping there would be an online solution as lines are shut. The only way I’m functioning at the minute is sharing his hotspot. Can they reactivate my sim or will they have to send me a new one? 

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by Ace Contributor
Ace Contributor
Solution

Re: How do I Reactivate my SIM card

@Nahid110 they will send you another sim.

 

View solution in original post

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