01-08-2018 02:02 PM
When I bought my EE mobile phone you acepted my EU ID card as valid document.
However, now to get a SIM card replacement you dont't acept my EU ID card as valid document.
Very nice! Very good customer service!!
Take phone & old SIM into an EE shop & they'll transfer number, credit & (SIM) contacts to a replacement SIM of correct size for free or order a replacement SIM online at https://explore.ee.co.uk/Order-a-new-SIM for £10.
01-08-2018 05:01 PM
I have a EE pay monthly plan.
My SIM card is the Standard one and I need replacement to a Nano SIM card to use it in a new device.
01-08-2018 05:13 PM
04-08-2018 07:37 PM
I really, really disapointed!!!
After try to get a new SIM card in a EE shop and they didn't acept my EU ID card I followed you instructions and ordered a new SIM card online form https://explore.ee.co.uk/Order-a-new-SIM.
SURPRISE!!! I received at home the same SIM card (exactly the same size) I have in my old mobile phone.
Incredible!!! That's the most dificult thing to do. Change a MICRO SIM CARD for a NANO SIM CARD.
04-08-2018 08:39 PM
@afrs: You sure it's not a combo-SIM where you press out the size you want? That's what EE usually send out.
04-08-2018 09:11 PM
@afrs: Surely it does? The little white 1 in the middle. Might not be too obvious. EE only use 3-part combos.
05-08-2018 02:57 AM - edited 05-08-2018 03:03 AM
@afrs: Are you on TMobile? They seem to have sent you a TMobile SIM. Maybe TMobile didn't do 3-way combi-SIMs. You need to phone up for replacement TMobile SIMs.
05-08-2018 10:52 AM
What does texting NUMBER to 150 tell you? I believe that as well as telling you what your mobile no. is it also tells you the brand you are on.
by jackmod Monday
by Leon6 2 weeks ago