by josefinedijkstr Investigator
Investigator

Hello, how do i know if a number has been closed?

Hello, 

 

I want to know if a number that i have not used in a while has been closed. I do not have the sim card with me 

3 REPLIES 3
by Grand Master
Grand Master

Re: Hello, how do i know if a number has been closed?

@josefinedijkstr   Did you call customer services and give notice to close the account? 

by josefinedijkstr Investigator
Investigator

Re: Hello, how do i know if a number has been closed?

No. I am not in the UK. I do not want to number closed. Last time i used it was december last year. After how long do they close it? I just topped up the number and it went though. Does that mean the number is still working? 

by Brilliant Contributor
Brilliant Contributor

Re: Hello, how do i know if a number has been closed?

@josefinedijkstr, If you do not use your phone, then after six months it goes into hibernation and you have a further three months to re-activate it, but will have to ring EE customer service, otherwise the number is lost for ever.

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