by Gps
Explorer

Got a new phone for Xmas, but it has been saying sim not provisioned since then

Got a new Samsung for Xmas, put the sim in Xmas day and it said sim not provisioned, checked online and it said can take up to 24 hours, however it is still saying the same almost a week later, is there anything I need to do to get it working?

3 REPLIES
by Star Contributor
Star Contributor

Re: Got a new phone for Xmas, but it has been saying sim not provisioned since t

Hi @Gps

 

Welcome to the EE Community,

 

Is it a new connection or upgrade ? 

by Gps
Explorer

Re: Got a new phone for Xmas, but it has been saying sim not provisioned since t

Hello

Its a new connection, on pay as you go

 

by Star Contributor
Star Contributor

Re: Got a new phone for Xmas, but it has been saying sim not provisioned since t

@Gps as it's a pay as you go sim it should already be active when you insert the sim I would give customer services a call on 0800 956 6000 opt 2 opt 4 from a landline.

 

Happy New Year!

 

David.

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