by Simonto

Free 10gb is not working

Hi there, I bought a simple card at LHR that offered 10Gb free. I topped up and bought the 1GB 30 day add on for £7.50 but still haven't got my 10Gb added onto my account. How can I do that? Thanks!

by Grand Master
Grand Master

Re: Free 10gb is not working

You need to use up the 1 GB 1st.

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EE Community Support Team

Re: Free 10gb is not working

Good Morning @Simonto


Welcome to the EE Community.


Once you have used the initial 1GB, your free data add-on will be applied automatically within 24 hours.


Please let us know if you have any problems.


Thanks, Leanne 🙂

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