by Simonto
Visitor

Free 10gb is not working

Hi there, I bought a simple card at LHR that offered 10Gb free. I topped up and bought the 1GB 30 day add on for £7.50 but still haven't got my 10Gb added onto my account. How can I do that? Thanks!

2 REPLIES 2
by Grand Master
Grand Master

Re: Free 10gb is not working

You need to use up the 1 GB 1st.

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by
EE Community Support Team

Re: Free 10gb is not working

Good Morning @Simonto

 

Welcome to the EE Community.

 

Once you have used the initial 1GB, your free data add-on will be applied automatically within 24 hours.

 

Please let us know if you have any problems.

 

Thanks, Leanne 🙂

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