by Dynamicsdj Investigator
Investigator

Esim won’t activate no left with no phone line

Store moved number over to esim but still not working and have no service on physical sim. How long will it take to activate

9 REPLIES 9
by Grand Master
Grand Master

Re: Esim won’t activate no left with no phone line

@Dynamicsdj  Have you tried restarting the device it shouldn’t take long to charge over. 

by Dynamicsdj Investigator
Investigator

Re: Esim won’t activate no left with no phone line

Yeah a number of times but still nothing been like it now since 11 am, spoke to EE customer services just before 6 but said need to leave for 24 hours, should it really take this king to transfer and being left with no service 

by
EE Community Support Team

Re: Esim won’t activate no left with no phone line

Good Morning @Dynamicsdj.

 

Are you still having trouble with your eSIM today?

 

Are you in an area where you usually get good signal?

 

Hope to hear back from you soon.

 

Jon

by Dynamicsdj Investigator
Investigator

Re: Esim won’t activate no left with no phone line

Hi Jon

 

Thanks for your response, Yes unfortunately I still have no service on my phone and in a good signal area, My work phone is running on EE with no signal issues in same location.

 

Thanks

by
EE Community Support Team

Re: Esim won’t activate no left with no phone line

Thanks @Dynamicsdj.

 

I'd recommend waiting until 24 hours has passed, and if you're still having the same issue contact our technical support team.

 

Let us know how you get on.

 

Jon

by Dynamicsdj Investigator
Investigator

Re: Esim won’t activate no left with no phone line

After over 2 hours of no service I have spoken to technical support team who have said the EE store must have set up the e sim incorrectly and there is nothing they can do remotely. The have posted a new e sim pack out but advised this could take up to 5 working days to receive. Leaving me with no signal now until it turns up if it works correctly the next time

by
EE Community Support Team

Re: Esim won’t activate no left with no phone line

Hi @Dynamicsdj.

 

Did they not give you an option of picking up an eSIM in store again to save time?

 

Jon

by Dynamicsdj Investigator
Investigator

Re: Esim won’t activate no left with no phone line

Yes but over 50 mile round trip to nearest store 

by
EE Community Support Team

Re: Esim won’t activate no left with no phone line

Hi @Dynamicsdj

 

Thanks for coming back to us.

 

Let us know how you get on when your eSIM arrives in the post.

 

Leanne.

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