by Mayyam89 Investigator
Investigator

Emergency help please

Im in India and my sim says emergency calls only and i dont no how to contact ee without calling

7 REPLIES 7
by Grand Master
Grand Master

Re: Emergency help please

@Mayyam89  are you on contract or pay-as-you-go?  if on contract are your bills up to date ?   Has this worked before today while there ?  

by Grand Master
Grand Master

Re: Emergency help please

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by Mayyam89 Investigator
Investigator

Re: Emergency help please

I was receiving messages while i was in the air saying welcome to this n this country so it should have been fine. I really need someone to help me out n contact ee to contact me. My phone is contract bills are fine its just saying emergency calls only

by Mayyam89 Investigator
Investigator

Re: Emergency help please

My roaming is usually always on.I was receiving messages while i was in the air saying welcome to this n this country so it should have been fine. I really need someone to help me out n contact ee to contact me. My phone is contract bills are fine its just saying emergency calls only

by
EE Community Support Team

Re: Emergency help please

Hi there @Mayyam89

 

Thanks for coming to the community.

 

Have you tried to connect to a different network in your phone settings?

 

Also, could you check roaming is set up on your account you can do this by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad >This will show as ticked if roaming is activated.

 

Let us know how you get on.

 

Leanne.

by Mayyam89 Investigator
Investigator

Re: Emergency help please

Yea its on it was working till i got to india i need to speak to an agent i dnt no how to without calling them from india

by
EE Community Support Team

Re: Emergency help please

Hi @Mayyam89

 

Thanks for coming back to me.

 

If you have a personal pay monthly account log into your My EE account online and a chat option will show for you,

 

If you are unable to use the chat service give our Mobile Care Team a call from another phone.

 

Leanne.

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