by michelle_315
Visitor

EE simswap

Hello

 

My new phone on SimSwap is not connecting to the mobile network, and neither is my old one so I can't ring 150.  What do I need to do.

 

Thank you

1 REPLY 1
by
EE Community Support Team

Re: EE simswap

Hi @michelle_315

 

Welcome to the EE Community. 🙂

 

Please try the troubleshooting steps below:-

 

 

Try re-booting your device

 

Turn the device off then on or turn Airplane mode off then on.

 

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Please let me know if any of that works.

 

Chris

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