by shash Contributor
Contributor

EE sim number not found message

I use my EE sim every time i travel to the UK. I top up before my travels. but this time i am getting a "number not found" message. 

21 REPLIES 21
by Ace Contributor
Ace Contributor

Re: EE sim number not found message

Hi @shash

When did you use your sim last time?

Thanks 

by Grand Master
Grand Master

Re: EE sim number not found message

@shash: When did you last use it for a chargeable activity? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by shash Contributor
Contributor

Re: EE sim number not found message

about 4 months ago

by shash Contributor
Contributor

Re: EE sim number not found message

I haven't had to recharge for about a year now. No way to retrieve it then?

by Grand Master
Grand Master

Re: EE sim number not found message

What did you actually do 4 months ago? You need to spend money on it 1 way or another. Topping up is just 1 way of doing that; there are others.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: EE sim number not found message

Morning @shash

 

Thanks for coming here.

 

If you call us we will be able to see if your number and SIM card can be reinstated for you, if this has now gone into hibernation.

 

Let us know how you get on.

 

Leanne.

by shash Contributor
Contributor

Re: EE sim number not found message

Thanks @Leanne_T I am in India at the moment and have tried calling before, but get the 'number not recognised' response. 

by
EE Community Support Team

Re: EE sim number not found message

Are you able to try from a different phone, @shash?

 

Are you calling the international number on our get in touch page?

 

Chris

by shash Contributor
Contributor

Re: EE sim number not found message

Hey @Christopher_G thanks. Yes, I am using my local number in India to call your International number mentioned on contact us page. At the prompt I key in the number (XXXXXXXXXX), which it says is 'not recognised'. 

 

[MOD EDIT: Please do not post personal information on the forum]

by
EE Community Support Team

Re: EE sim number not found message

Please try not typing the number in at all, @shash

 

It will ask a few times again, but, just wait and it will eventually put you through.

 

Chris

by shash Contributor
Contributor

Re: EE sim number not found message

Hey @Christopher_G tried that a couple of times now, but it doesn't put me through at all. line is disconnected. using +44 isnt of any help either:-(

by
EE Community Support Team

Re: EE sim number not found message

Which number are you dialling to get through to us, @shash?

 

Is it definitely an EE SIM and not Orange or T-Mobile?

 

Chris

by shash Contributor
Contributor

Re: EE sim number not found message

Hey @Chris, I am calling on the EE customer care number to be called from overseas. 

Yes it is an EE sim 

by
EE Community Support Team

Re: EE sim number not found message

Is it this one: +447953966250, @shash?

 

Chris

by shash Contributor
Contributor

Re: EE sim number not found message

Yes @Christopher_G@ When I enter my number it doesn't recognise it. And when I don't enter, it gets disconnected 

by
EE Community Support Team

Re: EE sim number not found message

Could you try pressing the # key when it asks for your number, @shash?

 

Chris

 

 

by Grand Master
Grand Master

Re: EE sim number not found message

It's not recognising your no. cuz it's gone into hibernation or even completely deactivated.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by shash Contributor
Contributor

Re: EE sim number not found message

Hey @Christopher_G just tried that too but didn't work 😞

by
EE Community Support Team

Re: EE sim number not found message

Could you try this one please, @shash?: +448009566000 

 

It shouldn't ask you for a number.

 

Chris

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