by MiaB88 Investigator
Investigator

EE doesn’t let me send SMS but I can call and use WiFi

I have a new iPhone X. 

 

EE SIM card and have not transferred old number. I’d like to use this new number. But EE doesn’t recognise it when I try to send SMS. 

 

I can make calls and all settings are correct and the message centre number is also correct. 

 

Someone help me!

 

Mia. 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: EE doesn’t let me send SMS but I can call and use WiFi

Hi @MiaB88

 

Welcome to the EE Community,

 

are you a EE pay monthly customer ?

 

have you done a upgrade ?

by MiaB88 Investigator
Investigator

Re: EE doesn’t let me send SMS but I can call and use WiFi

I am a new customer with a new iPhone X

Mia Boughey.
by
EE Community Support Team

Re: EE doesn’t let me send SMS but I can call and use WiFi

Good Morning @MiaB88.

 

The messages that you're trying to send, are they iMessages or text messages?

 

iMessages will be blue and normal texts will be green.

 

Hope to hear back from you soon 🙂

 

Jon

by MiaB88 Investigator
Investigator

Re: EE doesn’t let me send SMS but I can call and use WiFi

SMS, not iMessage

Mia Boughey.
by
EE Community Support Team

Re: EE doesn’t let me send SMS but I can call and use WiFi

Thanks @MiaB88.

 

Is your number correct under My Number in Settings, then Phone?

 

Can you receive text messages?

 

Jon

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