by Ticker11 Investigator
Investigator

EE Data Sim Not Working in France

Data Sim card fitted in to Netgear mifi device unlocked to any network

Data Sim card worked in UK.

But when in France says connected but no internet yet shows strong 4 g network on various carriers.

Tried SIM in 3 x other unlocked mifi devices all with same problem connected but no internet.

I have roaming enabled.

Spoke to EE in UK they say no problem EE end and I say all settings correct this end with APN set as everywhere.

Paid £22 for a useless piece of plastic which I have spent hours trying to get it to work.

I have tried a Vodafone data SIM from a friend's mifi and perfect also tried a 3 data SIM and perfect.

So any ideas thanks in advance but I see plenty of people with the same problem . which EE say they have not heard of this problem before

But searched and loads of complaints at various dates.

5 REPLIES 5
by Grand Master
Grand Master

Re: EE Data Sim Not Working in France

Hi @Ticker11 

 

Is it a PAYG SIM or pay monthly SIM? 

 

One of these is likely the problem:

 

  • You haven activated roaming (you can do this via your online account, if pay monthly)
  • You have exceeded your roaming allowance if you are a frequent traveler
  • If PAYG you have no data
  • Your devices aren't unlocked
  • Your APN settings are wrong 

There is really no reason for it not to work, unless one of the above applies. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ticker11 Investigator
Investigator

Re: EE Data Sim Not Working in France

Yes pay and go SIM Data only
Have Not exceeded data roaming allowance as bought 10gb and 11gb left.
All mifi devices x3 all unlocked to any device bought 3 Netgear from Amazon
Plus 1 is s to link all same problem
All worked in UK.
None here in France have been trying now for 5 x days.
APN setting to everywhere
So all 5 questions all ok
With same problem
CONNECTED BUT NO INTERNET
have even tried other services like orange
And a few others but same problem
 
by
EE Community Support Team

Re: EE Data Sim Not Working in France

Hi @Ticker11.

 

Welcome to the community.

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Jon

by Ticker11 Investigator
Investigator

Re: EE Data Sim Not Working in France

Hi to All

Ref the data sim not working in France

Spoke to EE they could not sort it

Tried sim in other devices still shows connected but no internet. 

So tried my EE phone sim in the mifi device and hey go perfect internet

So rang EE to transfer my 11gb of data to the phone sim which they did

And now have 15gb of data all working perfect on the phone sim fitted to the mifi device

Without altering anything .

Tried the old data sim in the phone and nothing works no internet not even to EE to top up but nor bothered as another phone on 02 .Weird problem but may be faulty sim card

by
EE Community Support Team

Re: EE Data Sim Not Working in France

Thanks for letting us know you can now use the internet @Ticker11 🙂

 

I hope you enjoy the rest of your time in France!

 

Jon

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