by VR76
New Member

Do EE pay as you go sims expire?

My elderly parents both have EE pay as you go sims and yesterday (after a call from someone unknown) they both suddenly stopped working. Have the expired? If so how do we get them working again?

1 REPLY 1
by
EE Community Support Team

Re: Do EE pay as you go sims expire?

Hi @VR76

 

Welcome to the community. 🙂

 

Yes, EE pay as you go SIMs are subject to hibernation. If no chargeable activity has been used for 120 days, the hibernation process starts and a text message is sent.

 

If no more usage is used after 179 days, the number is de-activated. Don't worry though. At this point it can still be re-activated.

 

I recommend getting in touch with customer services to see if you can re-activate it.

 

Find out more about pay as you go hibernation >

 

Let us know how you get on.

 

Chris

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