by bungy
Visitor

Cut off

my phone suddenly says sim card registration failed. I was on Orange and pay as you go.

What do I need to do get my phone reactivated?

14 REPLIES 14
by Brilliant Contributor
Brilliant Contributor

Re: Cut off

Hello @bungy,

 

Welcome to the community,

 

Have you taken the SIM card out and given it a rub and put it back in? It could be either your phone or your SIM card has developed a fault?

 

Are you able to test your SIM card in another phone to make sure it is working and/or have someone put their SIM card in your phone to see if it is working ok? If you are near an EE store you could get them to check this out.

 

You should be able to get a replacement SIM card 

 

You may want to check here:

 

http://ee.co.uk/help/getting-started/help-with-sims

by Grand Master
Grand Master

Re: Cut off

Hi, 

 

When did you last make a chargeable call or text?

 

Also what phone do you have and did you get it from EE?

 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Cut off

Hi @bungy

 

Welcome to the EE Community. 🙂

 

Please answer the questions above.

 

We'll then be able to help you further. 🙂

 

Chris

by Vanhelsing Contributor
Contributor

Re: Cut off

Hi bungy

it nothing to do with  “have you checked network “ etc it’s the incompetence of the EE engineers this is only happening to ex orange customers ,mine has been out since Thursday . Numerous calls to customer services and promises it will be resolved “in a few hours “ still nothing and it’s sunday now .

by Profile closed
Not applicable

Re: Cut off

Hi, @Schockwave,

 

Why is it so difficult to get through to CS?

This is not how it should be!

EE customers want answers!

 

Regards

 

mAh8v

by
EE Community Support Team

Re: Cut off

Hi @Vanhelsing

 

I have responded in the other thread

 

Katie 🙂

by Brilliant Contributor
Brilliant Contributor

Re: Cut off

@Profile closed, Do you mean customer service when you ring them? I rarely contact them, but when I do, I do get a response, or do you mean in the forum? If in the forum, this depends when they are available and what questions you have, as account based, you do have to ring them up.

by Profile closed
Not applicable

Re: Cut off

Hi, @Schockwave,

 

I'm sorry! But I was responding to a question by @Vanhelsing, he has tried a number of times to get through to CS!

 

I don't use CS and never will!

Why? I am completely

stone "DEAF"...

 

Regards

 

mAh8v

 

 

mAh8v

by Brilliant Contributor
Brilliant Contributor

Re: Cut off

@Profile closed, You asked me a question and I replied to it, I know that person has now gone elsewhere, I just had not been on here since Friday.

by Vanhelsing Contributor
Contributor

Re: Cut off

Hi 

forum has been very helpfull

customer service could of been a bit more forthcoming with info I left customer services twice thinking I was the only one affected and didn't realise it was many more people until I came on the forum 

 

by Profile closed
Not applicable

Re: Cut off

Hi, @Schockwave,

 

Sorry! I didn't realise you were offline! My mistake!

 

 

mAh8v

by Brilliant Contributor
Brilliant Contributor

Re: Cut off

@Profile closed, It is ok, sometimes I do not always come on here, yesterday was having a very lazy day, still having a lazy day today, of some sort!

by Profile closed
Not applicable

Re: Cut off

Hi, @Schockwave,

 

I'm in the same boat with lazy day, and enjoy the comfy thing's in life too 😊👍

 

mAh8v

by Profile closed
Not applicable

Re: Cut off

Hi, @Vanhelsing,

 

I wish you'd stayed here with EE, I really like your up & at 'em pugnatious spirit! 👍

 

 

Kind regards

 

mAh8v

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