I couldn't find anywhere else to contact someone so I hope this gets noticed.
I just wanted to say a massive thank you to Laura from the Colchester store and Diane from the telephone customer services team for everything they did for me. Unfortunately I fell victim to a fraud case and my mobile number was ported out with me unaware, this could have had a long lasting effect on my account but they worked quickly to get this all sorted out for me as well as ensuring I still had use of my phone! They were incredibly polite, professional and friendly! Thank you again!