by AlexMoir
Explorer

Cannot add a device

Hi,

 

I am a new customer with a new pay-as-you-go sim. I have registered online & have verified my email address.

 

When I login & try to add my device, I get prompted with a generic error message basically saying please try again later.

 

Error message below.

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

Sorry, we were unable to complete your request right now. Please try again later.

 

Any idea how I can fix this?

 

Regards

Alex

1 SOLUTION

Accepted Solutions
by AlexMoir
Explorer
Solution

Re: Cannot add a device

Tried it using the My EE app on the phone & it worked.

Must be a problem with the web site.

 

Alex

View solution in original post

2 REPLIES 2
by AlexMoir
Explorer
Solution

Re: Cannot add a device

Tried it using the My EE app on the phone & it worked.

Must be a problem with the web site.

 

Alex

View solution in original post

by
EE Community Support Team

Re: Cannot add a device

Thanks for the update @AlexMoir

 

Are you able to login on the website now you have used the app?

 

James

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