by Mdelt Investigator
Investigator

Can I switch back to my old phone after having activated my new one?

I’ve upgraded to an android phone from my iOS. Have done smartswitch and also activated the new sim. Is there any way to undo all of that, because I prefer my old iOS phone (easier to use with one hand when I’m holding my squirmy baby!)

6 REPLIES 6
by Grand Master
Grand Master

Re: Can I switch back to my old phone after having activated my new one?

@Mdelt  You can use any device you wish as long as you pay your contract. You’ll need to fully reset the iPhone and in the start up section you’ll be presented with the option to move from a Android device to a iPhone. Click that and do as it says. 

by
EE Community Support Team

Re: Can I switch back to my old phone after having activated my new one?

Hi @Mdelt,

 

Thanks for joining the EE Community.

 

Did @Chris_B's great answer give you all the information you needed?

 

James

by Mdelt Investigator
Investigator

Re: Can I switch back to my old phone after having activated my new one?

I haven't had chance to try it yet.. however I'm wondering whether resetting my iPhone would lose all my messages and settings? Cheers!

by
EE Community Support Team

Re: Can I switch back to my old phone after having activated my new one?

Hi @Mdelt,

 

Is everything you need still on your iPhone?

 

Thanks

 

James

by Mdelt Investigator
Investigator

Re: Can I switch back to my old phone after having activated my new one

Hi, that didn’t work, or at least I did it wrong. I went to setting >
general > reset and I chose to reset all settings. There was no set up when
I restarted the phone, hence no chance to choose to switch from android
back to iOS.
Any clue what to do next? Thanks!
by
EE Community Support Team

Re: Can I switch back to my old phone after having activated my new one

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