by wallypalo
Visitor

Can I purchase and install an EE sim card in the USA before traveling to England

I am preparing my family's communications in preparation for a trip to England.  Between us, we have three Apple iPhones, of various vintages.    Can I purchase and install an EE sim card before arriving in England, so that everything will be working at the airport when we get there?

16 REPLIES 16
by Brilliant Contributor
Brilliant Contributor

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

EE won't ship sim cards abroad.

 

Most UK airports have vending machines on arrival with sim cards.

 

If not there are EE stores all around the UK.


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by Aaron_B5
Explorer

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Hi @wallypalo,

 

Welcome to the community.

 

I am afraid, EE sim cards can only be purchased in the UK only.

 

Thanks

 

Aaron

 

Please hit the star below if this helps.

 

 

 

 

by Grand Master
Grand Master

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

EE PAYG SIMs could be bought on online store like eBay.

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by Profile closed
Not applicable

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Many sellers won't ship them abroad though and even if they do, an EE SIM card will not activate until it's connected to the EE network in the UK.

by
EE Employee

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Hi @wallypalo and welcome to the community.

 

As mentioned above many airports in the UK sell SIM cards on arrival which are ready to pop in and go.

 

Enjoy your time in the UK.

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng


@Profile closed wrote:

Many sellers won't ship them abroad though and even if they do, an EE SIM card will not activate until it's connected to the EE network in the UK.


Not true, as long as the set up (including roaming) is done on the account at EEs end which with payg is automatic, the sim will activate abroad no problem. 

 

Have done this with Orange & Three contract/payg in AU and with vodafone AU in U.K. on replacement monthly sims and payg from both ends of earth connecting to a roaming partner - the Voda AU sim activated on o2, another on  EE whereas you would think only Voda UK, it isn’t the case. 

 

 

If roaming is set is set up on a new sim/replacement it will activate abroad. I always carry a spare inactivated sim, that’s the hard part - getting the networks to give you one on contract.

 

Thas missing a sales point there...you could actually sell spare monthly inactivated sims that you activate in My EE or by calling 150, nothing worse than being stuck without a replacement sim esp abroad, so I carry one (not in my wallet - no good if you got mugged with no phone or spare sim). 

 

 

 

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by
EE Employee

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Hi @JayDal

 

Unfortunately, EE SIMs do not activate whilst outside of the UK.

 

Many thanks,

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng


@Lee_H wrote:

Hi @JayDal

 

Unfortunately, EE SIMs do not activate whilst outside of the UK.

 

Many thanks,

 

Lee


Did you read that on EE paperwork/training or actually test it 😉 

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by
EE Employee

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Hi @JayDal

 

This has been confirmed by our technical teams.

 

Many thanks.

 

Lee

by Skilled Contributor
Skilled Contributor

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng


@Lee_H wrote:

Hi @JayDal

 

This has been confirmed by our technical teams.

 

Many thanks.

 

Lee


What level ? And is that level the top level outsourced tech team from Orange/T-Mobile days or in-house now ? 

 

Did they test it or just read it too ? 

 

I can can assure you in 2016 it was working, sent a unactivated monthly ‘replacement’ sim abroad and it activated fine via sim swap:

 “Sim for a brand new phone” here: 

https://myaccount.ee.co.uk/activate-sim/

 

From memory they had to manually connect to a roaming network though then go ‘automatic’. 

 

Dont know if payg new sim/account would do such as never tested a EE payg sim abroad to date. 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

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by
EE Employee

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Hi @JayDal,

 

Our tech teams are all UK based and inhouse.

 

Many thanks,

 

Lee

 

 

 

by Skilled Contributor
Skilled Contributor

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Well that’s good then, some improvement on anything is always welcome in life 🙂 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

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by E107946 Investigator
Investigator

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

I guess officially it's not possible to buy an EE sim from abroad; however, I bought mine on eBay for a few bucks (including shipping). 

by E107946 Investigator
Investigator

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

I have one word for you -- eBay 🙂

by E107946 Investigator
Investigator

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

Here is my recent experience:

 

  1. I bought a £15 pack off of eBay for $2.54
  2. When I received it, I just popped it into my phone and in a few minutes I got a text from EE Welcoming me to the United States and informing me of roaming charges
  3. The APN got updated automatically 
  4. I got a bunch of text messages about new voice mails
  5. My sim is roaming on T-mobile network
  6. I topped £15 and tried to make a call, so my 30-day pack got activated as shown under "My EE" account.

Obviously, I can't use this pack until I get to the EU, but looks like it will work right out of the box once I land in Germany.  

by E107946 Investigator
Investigator

Re: Can I purchase and install an EE sim card in the USA before traveling to Eng

I am sorry, but your statement is not correct. My sim successfully activated in the USA while roaming on T-Mobile network.  

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