by Gigi_95
Visitor

Can I keep my old number after getting new different size sim with my upgrade

I have recently received my upgrade phone from a third party. They have sent me a new sim card with new number. I'd really like to keep my old number but my old sim card doesn't fit in my new phone. Is there anyway my number can be transferred to the new sim card? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Can I keep my old number after getting new different size sim with my upgrad

Take new phone & old SIM into an EE shop & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at https://explore.ee.co.uk/Order-a-new-SIM for £1.50.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Can I keep my old number after getting new different size sim with my upgrad

Take new phone & old SIM into an EE shop & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at https://explore.ee.co.uk/Order-a-new-SIM for £1.50.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: Can I keep my old number after getting new different size sim with my upgrad

Hello @Gigi_95 yes you can process the SIM swap online:

 

http://ee.co.uk/help/getting-started/help-with-sims

 

You will need the old SIM card to receive a security PIN and the full 14 digit SIM number for the new SIM card found on the letter or packaging it came in and looks like 341234567890 (10).

 

If you have problems with the online form you can process the SIM swap over the phone on 150 from an EE mobile or landline or 0800 956 6000 from any other. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

You do not need to go in to store but you will need to back up your contacts manually if you do it online or over the phone. 🙂

by
EE Community Support Team

Re: Can I keep my old number after getting new different size sim with my upgrad

Hi @Gigi_95

 

Welcome to the community, it's great to have you on board. 🙂

 

I see @XRaySpeX and @Profile closed have already offered you some fantastic advice above.

 

Let us know if you have any questions.

 

Chris 🙂

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