03-09-2017 09:49 PM
I bought a new ee sim card as I wish to change my telephone number, is it possible to keep my ee account as it is, with the same pay as you go £10 text & talk (30 day) package, with the mins boosts that I have earnt. Also would I be able to do this and the current mins left would be transferred also?
Does anyone know, and how to go about it?
03-09-2017 09:53 PM
Do you have to keep this new number you have purchased? Or can it just be any number? I'm sure if you rang 150 you can have the number changed if you're being harassed and it would be free of charge. That way you keep same physical SIM and allowances / loyalties you have accumulated.
03-09-2017 11:03 PM
Thanks for the quick reply, the phone is my boyfriends and he likes to have a pick of numbers available when he buys from the shop so he can have one which is easy to remember. Also I have read that they can charge you something like £35 to change number with customer services.
04-09-2017 10:10 AM
05-09-2017 07:08 AM - edited 05-09-2017 07:11 AM
You say I will have to register a new My EE account with the new EE sim card with a different number, will I be able to get my boosts transfered from my current EE account to the new one you say that I will have to register.
Also is live chat online available to pay as you go customers? or will I have to call 150 to have a quick chat with the pay as you go team as you recommend? And will the 150 call come out of my remaining minutes on my text & talk package or will I be charged per min?
05-09-2017 07:17 AM
@cupcake1978 Sorry but you have to call, live chat is for contact customers only.
05-09-2017 07:21 AM
ok, any information appreciated. I am new to the EE community & I am very impressed with the quick responses I have received.
Thanks guys 🙂
05-09-2017 07:45 AM
05-09-2017 07:53 AM - edited 05-09-2017 07:54 AM
Hi leanne _T
Thanks for the welcome!
I bought a new EE sim card but haven't done anything with it yet, as wanted to know if my boosts I have earnt could be transferred over on my EE account.
05-09-2017 08:00 AM - edited 05-09-2017 08:12 AM
05-09-2017 08:05 AM
I will let u know.
Do u know how i will be charged calling 150, will it come out of my mins from my package, be free or will I be charged per min?
05-09-2017 08:16 AM
Good morning to you too!
Ok thanks the other number that would come out of my mins?
05-09-2017 08:24 AM
Thanks will let you know how I get on. Thanks again all for your prompt advice and help and welcoming me to the community!
20-09-2017 06:42 PM
Just a reminder to my question.....
I know I should call customer services on 150 as advised, but not making excuses, haven't got round to it yet.
Does anybody know anything on here?
20-09-2017 07:13 PM
What & keep my ee a/c with all my allowances i have earnt?
And do you know how much it would cost?
20-09-2017 07:17 PM