by emma_heslop Contributor
Contributor

Awaiting Sim Card Delivery

After lengthy conversations with EE when the phone I ordered didn't arrive I have finally received a different phone after re ordering. Which would be great, if the sim card actually fit....

 

So, I ordered a replacement sim online on the 19th of October but I'm still waiting for it to be delivered. Does anyone know how much longer it will take? I'm getting very tired of continually having to chase things up. Please tell me I don't have to spend yet another evening trying to get through to your call centre to resolve the problem?! 😐Screenshot_20181024-194227_Outlook.jpg

 

7 REPLIES 7
by Grand Master
Grand Master

Re: Awaiting Sim Card Delivery

@emma_heslop  Replacement som card are usually sent out 2nd class.   It’s much quicker just to go to a EE store and request a replacement SIM card.   

by Grand Master
Grand Master

Re: Awaiting Sim Card Delivery

Usually EE send you a Combi-SIM of all 3 sizes where you press out the size you want.

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by emma_heslop Contributor
Contributor

Re: Awaiting Sim Card Delivery

I can't get to a shop unfortunately, but that's fine I'm happy to wait. I just don't want to have to deal with yet another **bleep** up.

by emma_heslop Contributor
Contributor

Re: Awaiting Sim Card Delivery

Sadly for whatever reason mine isn't one of those types of sim.

by
EE Community Support Team

Re: Awaiting Sim Card Delivery

Hi @emma_heslop,

 

As @XRaySpeX said, all EE SIM cards are now multi SIMs which allow you to press out the correct size SIM card for your phone.

 

Does your SIM look different to the image below?

 

Thanks

 

James

by emma_heslop Contributor
Contributor

Re: Awaiting Sim Card Delivery

20181025_135043.jpg

 

20181025_135053.jpg

 This is what the sim card looks like.

 

 

by
EE Community Support Team

Re: Awaiting Sim Card Delivery

Hi @emma_heslop,

 

Thanks for sharing the pictures. It looks like you have an old micro/combi SIM which we haven't supplied for some time.

 

If it's a nano SIM card you need, you will need to wait for the new SIM to arrive.

 

I'm very sorry for any inconvenience caused.

 

James

 

 

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