by sarahrebecca99
Explorer

Activating sim card without the old one?

I'm on a 24 month contract with EE for an iPhone 5S which ends in April 2018. However I switch the contract sim card into an iPhone 5C when I used that instead for a while. But I sold it and forgot to take the sim card out. I have a new sim card, but is there a way to activate it without the old sim card?

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: Activating sim card without the old one?

Hello,

@sarahrebecca99

Is that replacement sim?

If yes then you need to call customer service on 150 from ee or any other provider to 07953 966 250 or you can use free phone number 0800-956-6000 and ask this adviser to activate for you.

Many Thanks 

by
EE Community Support Team

Re: Activating sim card without the old one?

Hi @sarahrebecca99,

 

Welcome to the EE Community.

 

How did you order your new SIM?

 

Have you asked customer services to block your old SIM card so it can't be used by the person who purchased your phone?

 

Thanks

 

James

by sarahrebecca99
Explorer

Re: Activating sim card without the old one?

Ok, thank you. Will try it.

Let's get started

Join the EE Community to ask, answer, learn and share.