24-07-2019 10:49 AM
I am having a nightmare getting a new sim activated.
The SIM arrived yesterday and placed it in the phone. It didn't activate so tried to call support for help. It wouldn't recognise the phone number assigned to the SIM card so I couldn't proceed any further. Logged a chat ticket and they couldn't help and told me I would need to phone up or wait 24 hours. Which I have already.
Tried to add the number to the EE account via manage my account and doesn't recognise it there either.
Hoping someone in the community can help provide guidance.
24-07-2019 01:20 PM
24-07-2019 03:05 PM
Thanks Leanne but unfortunately I get this message when trying to reply to your private message. I haven't eve
You have reached the limit for number of private messages that you can send for now. Please try again later.
24-07-2019 09:13 PM
Hi there , Had same problem . Porting team at EE need a rocket and seem to be 'demi gods' in there own world.
The customer services at EE are second to none but have there hands tied with porting.
Make sure you keep at it as they can be very reassuring .
However .. if anyone from EE is reading this : customer service should be ok to instiguate porting and do the process themselves . Mines been almost 2 weeks now and number STILL not ported . Lots of promises
24-07-2019 09:18 PM
25-07-2019 11:05 AM
@jcd998 , I would advise you to start your own thread if you want help with activating your SIM card, then one of the EE team in the forums will be able to help.
You may need to go back to the company you are porting from, as it may be something their end, just suggesting.
25-07-2019 11:11 AM
25-07-2019 01:41 PM
Welcome to the community.
Our Mobile Care team should be able to investigate your porting problem further. If the port hasn't completed, they'll be able to send a request over to the other network provider to send everything over.
I've sent you a private message to get some more information from you.
Please take a look and get back to me.