Highlighted
by Investigator
Investigator

Account closed

My account has been closed from nowhere since yesterday and I'm not able to use my sim card,anyone knows what to do?

10 REPLIES 10
Highlighted
by Investigator
Investigator

Account closed

My account has been closed from nowhere since yesterday,I would like to reset my network but I can't even get phone calls anyone knows what to do?

Highlighted
by
New Member

Re: Account closed

I'm having the same problem when I log in it's saying account closed 

Highlighted
by Grand Master
Grand Master

Re: Account closed

Is this a contract or PAYG account? 

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Highlighted
by Investigator
Investigator

Re: Account closed

I get a contract but I can't understand why it says:"please make sure your final bill is paid "

 

Highlighted
by
EE Community Support Team

Re: Account closed

Morning @Ralph97

 

Welcome to the community.

 

Have you requested to cancel your contract in the last 30 days?

 

What happens when you try and make a call or send a text?

 

Speak soon.

 

Leanne.

Highlighted
by
EE Community Support Team

Re: Account closed

Hi there @Dorriganates

 

Thanks for posting.

 

Can you make calls and send texts?

 

Are you with us on pay monthly or pay as you go?

 

Thanks.

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Account closed

I did not request any account closing and when I try to make a call my network is not able to make it like when you're underground 

Highlighted
by
EE Community Support Team

Re: Account closed

Hi @Ralph97

 

Thanks for the quick reply.

 

We will need to get this looked into for you, if you can call us form another phone on 0800 079 8586, the team will be able to access your account and let you know what has happened.

 

Thanks.

 

Leanne.

Highlighted
by Investigator
Investigator

Re: Account closed

I'm in Italy right know and I can't make any phone call with other devices 

Highlighted
by
EE Community Support Team

Re: Account closed

Hi @Ralph97

 

I am sorry we have no account access on the community to look into this for you.

 

If you can call us when you have another phone available, our Mobile Care team can help you.

 

Thanks.

 

Leanne.

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