by JJ1980
Explorer

60gb plan only showing 30gb

I signed up for the 60gb plan but it's only showing 30, my allowance refreshed today? 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: 60gb plan only showing 30gb

Hi @JJ1980 

 

Welcome to the EE Community,

 

I would recommend contacting 150 so they can rectify your problem if you have signed up to the black Friday 60GB 18 month SIM only deal for £20 the plan comes with 30GB and then they apply two free data add-ons to make it 60GB there have been cases where the system havent applied the add-ons customer services can apply them manually for you.

 

Thanks,

 

David.

View solution in original post

5 REPLIES 5
by Ace Contributor
Ace Contributor
Solution

Re: 60gb plan only showing 30gb

Hi @JJ1980 

 

Welcome to the EE Community,

 

I would recommend contacting 150 so they can rectify your problem if you have signed up to the black Friday 60GB 18 month SIM only deal for £20 the plan comes with 30GB and then they apply two free data add-ons to make it 60GB there have been cases where the system havent applied the add-ons customer services can apply them manually for you.

 

Thanks,

 

David.

View solution in original post

by JJ1980
Explorer

Re: 60gb plan only showing 30gb

OK thanks David

by Jayd
Visitor

Re: 60gb plan only showing 30gb

Had exactly the same issue, called 150 they applied 2 data add ons, one at 20gb and the other 10gb eu and UK data , all solved now 

by
EE Community Support Team

Re: 60gb plan only showing 30gb

Thanks for the update 🙂

 

Have a lovely weekend @Jayd

 

by Carla67
Explorer

Re: 60gb plan only showing 30gb

Thank you, I’ll give them a call once it arrives, maybe it will have the add ons.😊

 

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