by AndyHill67
New Member

why wont my phone work abroad despite having roaming on ?

 
2 REPLIES 2
by Grand Master
Grand Master

Re: why wont my phone work abroad despite having roaming on ?

Hi @AndyHill67 

 

Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.

Or

From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: why wont my phone work abroad despite having roaming on ?

Hi @AndyHill67

 

Welcome to the community.

 

If everything that @Northerner mentioned does not work for you, can you try connecting to another network as below?

 

  • iPhone > Settings > Mobile Data > Network Selection > Turn off Automatic

 

  • Android > Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows > Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know if this works for you 🙂

 

Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.