28-07-2018 11:14 PM
I am in Portugal and i can’t seem to make calls or send texts despite it saying that my plan is the same in the EU as at home? I can receive calls and texts but not send them.
28-07-2018 11:53 PM
@suehbaines: Is Calling Abroad & Premium Rate enabled in your MyEE?
29-07-2018 11:41 AM
Hi @suehbaines and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?