by suehbaines
Visitor

why won’t my texts send from Portugal to UK

I am in Portugal and i can’t seem to make calls or send texts despite it saying that my plan is the same in the EU as at home? I can receive calls and texts but not send them.

2 REPLIES 2
by Grand Master
Grand Master

Re: why won’t my texts send from Portugal to UK

@suehbaines: Is Calling Abroad & Premium Rate enabled in your MyEE?

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by
EE Employee

Re: why won’t my texts send from Portugal to UK

Hi @suehbaines and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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