by robi_b Investigator
Investigator

why my EE sim card is not working in Gabon?

why my EE sim card is not working in Gabon?

despite on the EE website Gabon is mentioned as a roaming country:

 

https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/gabon

17 REPLIES 17
by Ace Contributor
Ace Contributor

Re: why my EE sim card is not working in Gabon?

Hi @robi_b

You need to turn your roaming on. 

You can do this opening your my EE account or via app. 

And you can find roaming charges details here. 

https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/gabon

Thanks 

by
EE Community Support Team

Re: why my EE sim card is not working in Gabon?

Hi @robi_b.

 

That's great advice from @tahirmian!

 

Let us know if it fixes your problem or if you need any further help 🙂

 

Jon

by Grand Master
Grand Master

Re: why my EE sim card is not working in Gabon?

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

not working

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

did not work

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

pay as u go. did not activate it

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

it did not fix it

by Grand Master
Grand Master

Re: why my EE sim card is not working in Gabon?

Do you have PAYG credit on your phone?

 

If it works what exactly does texting AL to 150 report?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: why my EE sim card is not working in Gabon?

Good Morning @robi_b.

 

Let us know what texting AL to 150 gives you as @XRaySpeX has suggested.

 

Has your phone worked abroad before?

 

Jon

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

I cannot text anything as my line is not working in Gabon.

The phone was working ok in the EU.

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

I have credit but cannot text anything as the line is not working here.

by
EE Community Support Team

Re: why my EE sim card is not working in Gabon?

Are you able to try connecting to another network @robi_b?

 

This can be done in settings on your phone.

 

Is there anyone else with you who is using a UK mobile number?

 

Jon

by JMacD
Visitor

Re: why my EE sim card is not working in Gabon?

Did you ever get a solution?  I am completely set up for roaming but the phone will not pick up a network even when trying to select a network manually.  There are two others currently with me in Gabon on EE who have the same issue.  Vodafone works fine.

by
EE Community Support Team

Re: why my EE sim card is not working in Gabon?

Hi @JMacD,

 

Welcome to the EE Community.

 

What happens when you try to connect to one of the available networks?

 

Thanks

 

James

by robi_b Investigator
Investigator

Re: why my EE sim card is not working in Gabon?

It says: network not available on your card

by robi_b Investigator
Investigator

at Vodafone works fine I wil defiRe: why my EE sim card is not working in Gabon?

No, I couldn't solve the problem. If you tell me that Vodafone works fine I will switch to one of their sim cards next time I'll go to the UK.

 

by
EE Community Support Team

Re: why my EE sim card is not working in Gabon?

Hi there @robi_b

 

Thanks for coming back and letting us know. 

 

When was the last chargeable activity on your phone?

 

Katie 🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.