25-04-2019 04:41 PM
why my EE sim card is not working in Gabon?
despite on the EE website Gabon is mentioned as a roaming country:
25-04-2019 04:57 PM - edited 25-04-2019 06:59 PM
You need to turn your roaming on.
You can do this opening your my EE account or via app.
And you can find roaming charges details here.
25-04-2019 07:19 PM
If on contract, did you activate roaming on your EE a/c before you left UK?
Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
25-04-2019 11:05 PM
Do you have PAYG credit on your phone?
If it works what exactly does texting AL to 150 report?
26-04-2019 06:04 PM
Are you able to try connecting to another network @robi_b?
This can be done in settings on your phone.
Is there anyone else with you who is using a UK mobile number?
22-06-2019 08:50 AM
Did you ever get a solution? I am completely set up for roaming but the phone will not pick up a network even when trying to select a network manually. There are two others currently with me in Gabon on EE who have the same issue. Vodafone works fine.
26-06-2019 09:16 AM
No, I couldn't solve the problem. If you tell me that Vodafone works fine I will switch to one of their sim cards next time I'll go to the UK.