by resbell Investigator
Investigator

why can't I call from France?

Hi there

 

my roaming is enabled, both in my EE account and on my phone, but for some reason I can't make outgoing calls in feance

 

please could someone help asap - I need to make an urgent call shortly!

 

thanks

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: why can't I call from France?

Hi @resbell

 

I've sent you Private Message with a link to the chat team.

 

Thanks - Karen. Smiley Happy

7 REPLIES 7
by Grand Master
Grand Master

Re: why can't I call from France?

Can you receive calls and send texts?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by resbell Investigator
Investigator

Re: why can't I call from France?

Yes, I can receive calls and texts. I'm on a personal plan 

by resbell Investigator
Investigator

Re: why can't I call from France?

But i still cant make outgoing calls sadly

by Grand Master
Grand Master

Re: why can't I call from France?

You have International call barring still on. You need to phone EE to lift it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: why can't I call from France?

Morning @resbell

 

I'll send you a Private Message with a link to our chat team.

 

They'll be able to help lift the international bar.

 

Have a lovely time in France.

 

Thanks - Karen. Smiley Happy

by resbell Investigator
Investigator

Re: why can't I call from France?

Is there a way to lift this without calling EE? (Online chat / email etc.) I can't currently make calls so can't call 150 or the European number

Thanks

Sent from my iPhone
by
EE Employee
Solution

Re: why can't I call from France?

Hi @resbell

 

I've sent you Private Message with a link to the chat team.

 

Thanks - Karen. Smiley Happy

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