by jmclure3
Explorer

why can I not send text messages while in the Netherlands?

I am currently in the Netherlands and I cannot send text messages but I am able to receive them. Can you help me out with this problem?

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: why can I not send text messages while in the Netherlands?

@jmclure3  Login to your EE online account and enable international and premium rate numbers.  

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: why can I not send text messages while in the Netherlands?

@jmclure3  Login to your EE online account and enable international and premium rate numbers.  

by jmclure3
Explorer

Re: why can I not send text messages while in the Netherlands?

Hi, thank you for your response. I checked my account and it told me that the part you suggested I enable is blocked and when I followed the instructions on how to unblock it, it told me that my account was already unlocked? However I’m still unable to send text messages and I am not able to call anyone either. 

by
EE Community Support Team

Re: why can I not send text messages while in the Netherlands?

Hi @jmclure3

 

Welcome to the community. I hope you're having a fantastic time in the Netherlands so far. 🙂

 

Could you try manually connecting to a different available network?:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks

 

Chris

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