by GarryPettit Investigator
Investigator

why are phone numbers restricted from spain

I have a new contract with EE and on holiday in Spain EE have welcomed me and I can !!! use my contract here but i keep getting messages that these numbers are restricted evern my home number.

HELP

4 REPLIES 4
by
EE Employee

Re: why are phone numbers restricted from spain

@GarryPettit and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by GarryPettit Investigator
Investigator

Re: why are phone numbers restricted from spain

I tried using format of 00447*********  but i still got the same calls restricted. I'm new to EE and tried get in to my account to see if can unblock anything but proved difficult in that I have 2 email address I used my most used one and on submiting my email it say they dont match!! I have typed it and cpied and pasted still saying they dont match. Using my gmail they say its not a correct email. Two on Holiday trying to sort it :-(. Hope you can help Lee

 

trying to send this came up

"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied"

by GarryPettit Investigator
Investigator

Re: why are phone numbers restricted from spain

using an EE personal

by
EE Employee

Re: why are phone numbers restricted from spain

HI @GarryPettit

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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