18-06-2017 11:57 AM
Calls & texts from the UAE are not reaching me: are they being blocked for some reason. Does anyone know why?
Solved! See the answer below or view the solution in context.
18-06-2017 12:11 PM
Hello @beachguide has roaming been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:
Here is a link containing more information on setting up and using your phone abroad:
18-06-2017 12:59 PM
Where are you? In the UK or the UAE? If you are in the UK, you are not roaming & calls & texts from UAE should be reaching you for free/
18-06-2017 07:14 PM
18-06-2017 07:24 PM
Hello @beachguide if it is the same for other networks as well as EE then this suggests it is a fault with the UAE network not your EE device or account. What device does she have? Has she changed the number to the international format +447123 456789 or 00447123 456789? 🙂
19-06-2017 11:31 AM