by beachguide Investigator
Investigator

why are calls & text from UAE being blocked

Calls & texts from the UAE are not reaching me: are they being blocked for some reason. Does anyone know why?

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: why are calls

Morning @beachguide

 

I would get your daughter to speak to the local network she's using.

 

Is she using a local network SIM card?

 

Thanks - Karen. Smiley Happy

8 REPLIES 8
by Profile closed
Not applicable

Re: why are calls & text from UAE being blocked

Hello @beachguide has roaming been enabled on your account? You can check by logging in to MY EE online and navigating to MY EE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on setting up and using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

🙂

by Grand Master
Grand Master

Re: why are calls & text from UAE being blocked

Where are you? In the UK or the UAE? If you are in the UK, you are not roaming & calls & texts from UAE should be reaching you for free/

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by
EE Employee

Re: why are calls & text from UAE being blocked

Hi @beachguide and welcome to the community.

 

So I can try to assist, please may I know if you are roaming or currently in the UK?

 

Many thanks,

 

Lee

by beachguide Investigator
Investigator

Re: why are calls

My duaghter has been trying to text me on EE in the UK from her local UAE network. She has also tried texting a friend on the O2 network and neither messages have been received.
beachguide
by Profile closed
Not applicable

Re: why are calls

Hello @beachguide if it is the same for other networks as well as EE then this suggests it is a fault with the UAE network not your EE device or account. What device does she have? Has she changed the number to the international format +447123 456789 or 00447123 456789? 🙂

by
EE Employee
Solution

Re: why are calls

Morning @beachguide

 

I would get your daughter to speak to the local network she's using.

 

Is she using a local network SIM card?

 

Thanks - Karen. Smiley Happy

by beachguide Investigator
Investigator

Re: why are calls

Dear Karen.

She has contacted her local network and was told there was no
problem(?), however, a recent message to me took 24 hours to arrive!!

regards.

beachguide
by
EE Employee

Re: why are calls

Hi @beachguide

 

If it happens when she texts all networks it would point to being an issue with the local network

 

What happens when she tries to call you?

 

Thanks - Karen. Smiley Happy

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