by weaselweasel Investigator
Investigator

usually top up by ringing 450 but not working now we are in spain. Help x

My partner and I both have orange payg phones and usually top up by ringing 450.  However, we are currently in Spain and this service does not appear to be working. Does anyone have any suggestions how we can add credit to our phones?  We have not requested ee sim cards but, as 450 normally works in UK we are wondering if it is just because we are abroad?

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: usually top up by ringing 450 but not working now we are in spain. Help x

Hi @weaselweasel

 

Welcome to the Community,

 

when was the last time you used you Orange sim you might of been migrated to EE PAYG as EE are in the process of moving all Orange PAYG customers to EE PAYG try 150.

by weaselweasel Investigator
Investigator

Re: usually top up by ringing 450 but not working now we are in spain. Help x

Thankyou - have also tried 150 but without luck.  Neither of us can register our phone numbers with ee either as it just says the number isn't recognised.  We both thought our 'orange' numbers would just automatically become ee numbers but are beginning to wonder if we both need to request ee sim cards?  

 

by Ace Contributor
Ace Contributor

Re: usually top up by ringing 450 but not working now we are in spain. Help x

Orange customers no longer have online access but once your migrated to EE you will gain online access again.

 

If you got access to a landline you can contact EE on 0044 207 362 0200 

by weaselweasel Investigator
Investigator

Re: usually top up by ringing 450 but not working now we are in spain. Help x

Thankyou for that information, will give it a go. Think we should have sorted it out before we came away - may have to resort to the old-fashioned way of sending postcards to people rather than texting ha ha. Thanks for all your help, especially on Boxing Day - much appreciated
by Grand Master
Grand Master

Re: usually top up by ringing 450 but not working now we are in spain. Help x

@weaselweasel: Now try calling 360 to top-up from abroad.

 

You're still on Orange as you can't register for MyEE.

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by weaselweasel Investigator
Investigator

Re: usually top up by ringing 450 but not working now we are in spain. Help x

Thanks for that - have tried 360 with no luck.  Think I will get the festive period over with then try to contact customer services - do think it's the problem with still being on orange.

Thanks for your response - will get there in the end

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