by SJWill Investigator
Investigator

travel data pass stopped working

My travel data pass has stopped working. I have tried turning my phone off and on, trying to set the carrier manually, tried texting 150 with travel but it says already added. Please help.

14 REPLIES
by
EE Community Support Team

Re: travel data pass stopped working

Hi @SJWill

 

Welcome to the community.

 

When you say it has stopped working, do you mean your phone has no service?

 

Or is it just the internet that isn't working?

 

What is the status of your add-on?

 

Whereabouts in the world are you?

 

Look forward to hearing from you.

 

Chris

by widgy Investigator
Investigator

Re: travel data pass stopped working

As has mine.

 

Worked for 2 days in Australia. Now nothing, no data.

 

Plan says pass is active, but doesn't work. 

 

Phone has service just no data. 

by SJWill Investigator
Investigator

Re: travel data pass stopped working

I have been in Aus since 21st Oct and my travel data pass sometimes works, sometimes not, without reason... However I haven’t had data since 30th either.

EE is there a problem? In answer to the Q’s above, my phone has service it’s just the internet not working and my pass is active.

It’s extremely frustrating...

Sent from my iPhone
by widgy Investigator
Investigator

Re: travel data pass stopped working

I agree!

 

Quite a few people complaining about this from various places so not at all surprised if it’s an EE problem.

by
EE Community Support Team

Re: travel data pass stopped working

Hi @widgy and @SJWill,

 

Thanks for reporting this issue.

 

Our technical team are working to fix the issue as soon as possible.

 

We apologise for any inconvenience caused.

 

James

by widgy Investigator
Investigator

Re: travel data pass stopped working

Thanks, can you let us know when this is resolved please.

regards,

 

by
EE Employee

Re: travel data pass stopped working

Hi @widgy and welcome back to the community.

 

I have sent you a private message to try and help get this resolved as the issue is still occuring.

 

Many thanks,

 

Lee

 

by SJWill Investigator
Investigator

Re: travel data pass stopped working

Please let me know if there is a solution also.

by widgy Investigator
Investigator

Re: travel data pass stopped working

Nothing yet...

by Desert_fox
Explorer

Re: travel data pass stopped working

I'm having the same issues but in China. 

 

Exactly as described above. I've even messaged stop travel to 150 and reactived it. Whatever I do I can get it to add the 500mb on. 

 

Instead im getting ripped off for the 40mb for £4.80. 

 

Well done EE for another shocking service and opportunity to charge your customers more. 

by widgy Investigator
Investigator

Re: travel data pass stopped working

I had to live chat with EE. They fixed it by taking the data travel pass off and putting it back on again. I'm back online. 

by
EE Community Support Team

Re: travel data pass stopped working

Hi @Desert_fox

 

Welcome to the community.

 

It may be worth doing the same as @widgy and speaking to our live chat team.

 

Please log into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

Please let me know how you get on.

 

Chris

 

by Desert_fox
Explorer

Re: travel data pass stopped working

I've been trying to log into my EE all evening now. It just comes up with "sorry that page isn't available right now"

 

i dont know know if that's because I'm in China. But I've been trying now for ages on my phone, laptop and iPad. And all the same message. 

 

The wifi is incredibly slow hence why the need for data. It's so frustrating that a simple thing like this isn't working as it's massively effecting my ability to communicate and work. 

by
EE Community Support Team

Re: travel data pass stopped working

Thanks for getting back to me, @Desert_fox.

 

The website seems to be working OK from my end and I cannot see any issues that have been reported.

 

The only other option is to contact customer services by phone. You can find our contact details, including an international number, on our get in touch help page.

 

Chris

 

 

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