by Shaptoni Contributor
Contributor

this number is not available from this network

Hi

I am in Fuerteventura and need to contact the police on 902 102 112

i have tried dialling this as well as putting +34 in front but it won’t connect

please help

ian

27 REPLIES 27
by Brilliant Contributor
Brilliant Contributor

Re: this number is not available from this network

Hello @Shaptoni,

 

Welcome to the community,

 

Have you been able to make any other calls? If not then it looks like roaming may not be properly set up.

 

Have you tried using 0034 instead?

 

You may want to check here as well:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

I can call numbers in uk

when I try to login to EE, it won’t let me as it says my number is not recognised

but I know I am with ee

no idea what to do here

by
EE Community Support Team

Re: this number is not available from this network

Hi @Shaptoni,

 

Welcome to the EE Community.

 

What happens when you dial the number, do you hear a recorded message?

 

Thanks

 

James

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Thanks james

i do, it is the error in the title

it appears that am oncoprporate network and need to call 158

they say it should be working

by
EE Community Support Team

Re: this number is not available from this network

Good Morning @Shaptoni.

 

Did you speak to corporate customer services about this?

 

Are you still getting the same error message?

 

Hope to hear back from you soon.

 

Chris

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Hi Chris

Thanks for following up 

I did speak to them apparently I needed to call 158

 

They said everything looks ok and it should be working. 

 So unfortunately it looks like I am out of options

by
EE Community Support Team

Re: this number is not available from this network

Hi @Shaptoni.

 

Did you ring 158?

 

They will be able to access your account and run through some troubleshooting steps with you.

 

Jon

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Hi Jon

 

Yes I have called 158. This is an essential number for corporate users to know

However They ran some checks and said everything looks ok and it should be working. 

 

Interestingly my wife is a personal user and she is also unable to make calls here

really odd, I have never experienced an issue roaming anywhere previously 

 

by
EE Community Support Team

Re: this number is not available from this network

Thanks for confirming @Shaptoni.

 

I'd recommend speaking with them again and asking them to help you to resolve the problem.

 

Alternatively, is there another number you can call to get in contact with the police?

 

Jon

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Thanks Jon

i will try them again and post result

i am unable to call any Spanish numbers so no other numbers are available for me to call

by
EE Community Support Team

Re: this number is not available from this network

Thanks @Shaptoni.

 

Let me know how it goes 🙂

 

Jon

by Brilliant Contributor
Brilliant Contributor

Re: this number is not available from this network

Hello @Shaptoni

 

I can see you've already had some help from @Jon_K, but I thought I would ask, do you have "International and Premium calls" active on your corporate account? - without this, you wouldn't be able to make calls whilst roaming. Smiley Happy

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Spoke to someone else who told me to connect to the Movistar network

when I do this I receive a different message:

“the number you have dialled has not yet been assigned to a client”

 

i am able to call Portugal and other overseas numbers

the issue is limited to Spain

really odd

 

by
EE Community Support Team

Re: this number is not available from this network

That sounds very unusual, @Shaptoni.

 

The fact that you can call Portuguese numbers means that your account is set up for international calling.

 

I can only suggest contacting customer services again on 158 so that they can investigate this further.

 

Chris 

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Update:

Apparently my number is not presenting its CLI which with my extremely limited telecoms knowledge means Caller Line Identification 

by Brilliant Contributor
Brilliant Contributor

Re: this number is not available from this network

@Shaptoni, This may help, an you may want to take a look here:

 

https://ico.org.uk/for-organisations/guide-to-pecr/communications-networks-and-services/line-identif...

 

If your number is hidden, then that may be the cause, you need to make sure that your number is showing to the person you are ailing, you should be able to check this under settings.

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Thanks

I didn’t know this and have switched on caller Id and spam protection

I configured it to share name and number but still doesn’t allow to to make any calls however

by
EE Community Support Team

Re: this number is not available from this network

Hello there @Shaptoni

 

Have you spoken to our customer service team again as @Christopher_G suggested?

 

We will need to get this looked into further for you.

 

Leanne.

by Shaptoni Contributor
Contributor

Re: this number is not available from this network

Yes. I have a reference number and they are looking into it. Last I heard was Friday, hopefully they will have something today

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