16-07-2019 01:53 AM - last edited on 16-07-2019 08:16 AM by DanielPA
Good night! I purchased an EE SIM card yesterday at the airport in England and the attendant said it would work across Europe, but when arriving in amsterdam, nothing works, although it shows that it is connected to the 4G T-Mobile NL network. My device is roaming enabled, I've restarted the Smartphone and nothing ... Neither SMS nor data ...
I could not send ROAMING 150 as I saw in other posts...
The sim's number is xxxx**xxxxx
[mod edit: please do not post personal information such as SIM numbers on the public board. Thanks!]
16-07-2019 02:21 AM
@lucks : Is it a PAYG SIM? Did you insert it & use it before leaving the UK? EE SIMs need activating on the EE network in the UK before being used abroad.
16-07-2019 08:45 AM
Good Morning !
Sorry, I'm already in Amsterdam, when I call the numbers: 44 207 362 0200 or +44 800 079 8586, both speak "service unavailable"
My smartphones are: an asus zenfone 5 android 7.1.1 and an iPhone (I bought two sim cards).
How should I proceed ?
16-07-2019 09:27 AM
We can't guarantee the SIM card will work abroad if it hasn't been activated before you left the UK.
You could try manually searching for another network in settings on the phone.
16-07-2019 09:44 AM
Yesterday at the airport, the clerk said nothing about activating for international use, I asked her which sim card worked in Europe, and she said they all work, she never mentioned that she needed to activate the international service. I simply inserted the sim card into the phone and it worked there, I never thought I needed to do anything else ...
In the sim card instructions he does not mention anything about this ...
In the middle of the 21st century, I think it's very outdated that I can not activate this service without having to go back to England ...
I felt a lot of lack of respect for the user, it's the first time I use the EE service, it's a shame ...
what was the cost of EE to say that I needed to activate this service if the card worked on the first one I used in English?
Money thrown away.
Thanks for listening.
16-07-2019 10:17 AM
@lucks , This would most likely happen with all SIM cards from all the networks, certainly in this country and I suspect if you got one from another country without activating and using first before going to another country, sorry this was not explained to you, but to me seems normal, as otherwise how do you expect the network you got the SIM card from to allow it to work, no matter what century we are in.
Why buy a SIM card from the UK if you are going to be in Amsterdam, why not buy one in Amsterdam?
16-07-2019 02:57 PM
If you did insert the sim card into the phone in the UK and it worked here then the SIM is activated for anywhere.
16-07-2019 08:31 PM
The sim card worked in England while I was there, arriving in amsterdam did not work any more (despite the 4G signal on the smartphone),
I can not send SMS, call or use data ...
16-07-2019 09:29 PM
@lucks did you use the SIM in the UK ? Have you selected a pack to use ? Has a pack been activated ?
16-07-2019 10:04 PM
Yes use the sim card in UK. And it worked there normally.
I did not select any packages, but I got a sms like this:
"Welcome to EE. Your £10 International Pack will start when you call, text or browse and £10 will come out of your credit. This gives you 500MB, 150 mins & 250 texts, plus an extra 10GB free for the first 30 days. Any additional charges at point of sale were charged by our airport partner."
Apparently it was activated, but it does not work in amsterdam ...