by georgedour Investigator
Investigator

roaming blocked and can't change it

I am in Greece and my phone says no service. i tried to activate roaming from my account but i does not let me to do so. seems like the activate roaming option isnt working

7 REPLIES 7
by Grand Master
Grand Master

Re: roaming blocked and can't change it

If you can't do it thro' your MyEE you will need to call EE on use Live Chat, in the AM..

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by georgedour Investigator
Investigator

Re: roaming blocked and can't change it

Is live chat available now ? 

by Grand Master
Grand Master

Re: roaming blocked and can't change it

No, 0800 to 2100.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: roaming blocked and can't change it

Good Morning @georgedour

 

Hope you're having an amazing time in Greece.

 

If you log into your My EE account online a chat option will show for you when an agent is available.

 

They will be able to get your roaming looked into.

 

Our chat teams are open Mon to Sun 8am - 11pm UK time. 

 

Let us know how you get on 🙂

 

Leanne.

by georgedour Investigator
Investigator

Re: roaming blocked and can't change it

unfortunately, i have logged in to my account many times but never saw the chat option. 

by
EE Community Support Team

Re: roaming blocked and can't change it

Hi @georgedour

 

The chat option will show when an agent is available.

 

You can also call us on +44 (0) 7953 966 250 on another phone from abroad.

 

Leanne.

by Grand Master
Grand Master

Re: roaming blocked and can't change it

If you are on contract, on the Get in Touch page open up the "EE                  +" & you will find Live Chat, when it's available during EE UK opening hours, looking like:

 

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__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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